Kent removals questions, answered plainly

In much of Kent, yes. In the Weald, under the Downs and down some coastal lanes, sometimes not, and that is an ordinary finding rather than a problem. The answer is a smaller vehicle shuttling the last stretch, planned and priced at the survey. The only real trouble comes from finding out on the morning.

On some streets, yes, particularly in town centres and on narrow terraced roads where a vehicle would otherwise block the carriageway. Kent's district councils each run their own arrangements for suspending bays. We tell you at survey whether your street needs one and set out on the quote who applies for it.

Yes. Inside and around the city walls, vehicle access is restricted and some streets are pedestrianised, so we check the exact address, plan where the vehicle can legally stand, and use a smaller vehicle for the final stretch where needed. Flats above shops often have narrow rear stairs, which the survey checks.

Rochester, Chatham, Gillingham and Strood are largely Victorian and Edwardian terraces built on slopes, with slim hallways and very little kerb space. Where the vehicle parks is the first thing we settle, and on steep streets we plan the carry to keep heavy pieces off the gradient wherever possible.

In practical ways. Deal, Hythe and the Marsh villages are further from most of the county, seafront properties often have outside stairs, and on windy days an upper-window lift may not be safe. None of it is difficult, but all of it is worth knowing in advance.

No. Within London, red routes, parking suspensions and timed loading bays make a London-based firm the sensible choice. We collect from London for moves into Kent and deliver Kent loads into London, but a London-to-London move is not our work.

Yes. Goods-in-transit and public liability cover are both in place, and the limits are written on your quote. There is a standard per-item limit, so if you own something worth more than that, tell us at the survey and the right cover is arranged before moving day.

Our own crew in our own vehicles. We do not sell jobs on to whoever happens to be free. Where a job needs a specialist, such as for a piano or a safe, the quote says so and explains why.

Yes, and they work well for flats and smaller houses. For a large period house, or anywhere with awkward access, we would rather visit in person.

Note it on the delivery paperwork while the crew is still there, then confirm it in writing. The claims process and reporting window are set out in our booking terms. Keep the packaging until the claim has been assessed.

In a sturdy chest of drawers, usually yes. In a wardrobe, no: we bring hanging wardrobe cartons so clothes travel on the rail. Anything going into storage should be properly boxed.

Fuel, gas cylinders, paint, solvents and anything else that burns, explodes or corrodes; fresh food; plants and livestock; firearms. Pets travel with you. Pianos, safes and fine art needing more than ordinary crating go to specialists.

No. Taking unwanted goods away for disposal is regulated waste work, and it is not something we are licensed for. We move and store; a licensed clearance company is the right call for that part.