Asked often, answered plainly

For anything that crosses Kent. A move from Sevenoaks to a village outside Canterbury runs through three different kinds of road and two different access problems — planned as one job it is straightforward, split between two firms it is a handover waiting to go wrong. For a move inside one town, a town firm is often the better answer and we will say so.

In the Weald and the Downs villages, sometimes not, and that is a normal finding rather than a problem. The answer is a smaller vehicle and a shuttle for the last stretch, planned and priced at survey. What causes trouble is discovering it on the morning.

It is the defining feature of moving here. Long chains with London buyers at one end mean dates move, and the answer is storage arranged in advance rather than hoped against. Tell us the chain looks fragile and we will build the plan to survive it.

Constantly, and mostly outbound from London into the county — that is the single commonest long move in this part of England. What we do not take on is a move with both ends inside London, where permits and timed bays make a London firm the sensible choice.

Yes, and it comes up weekly. Send the collection address, the lot or invoice reference and the deadline. Say what the item is, because reclaimed stone and cast iron are far heavier than they look and change what the crew brings.

Practically, yes. Deal, Hythe and the Marsh side are further from most of the county, seafront properties often have external stairs, and the wind genuinely decides whether anything goes out of an upper window. None of it is difficult; all of it is worth knowing in advance.

Yes. Rochester, Chatham and Gillingham are dense Victorian terrace on hills, which makes them some of the most carefully planned moves we do — the parking decides the morning and it is settled at survey rather than on the day.

Yes — Maidstone and the Medway towns, Canterbury and the east, Ashford and the M20 belt, Sevenoaks and Tonbridge, Dartford and Gravesend, the Weald and the coast, plus the villages between them. Some Kent towns have their own removals firms and we send purely local work to them rather than competing for it.

Cross-county work. A move from a Sevenoaks house to a village outside Canterbury crosses three different kinds of road and two different kinds of access problem, and it needs planning as one job rather than as two halves. That is the work we are set up for.

A survey first, in person or over video, so somebody has seen the volume, the access and the stairs. Then a written quote with the scope set out — what is included, what would change it, and what happens if your dates move. No figures given over the phone from a room count.

Regularly. The West Country, the North, Scotland and Wales are all ordinary long-distance jobs from here, and the commonest direction of all is London out to a Kent village. The M20 and M2 make the start of a long run easy.

It is half the job in this county. Plenty of Wealden lanes and coastal roads will not take a full-size body, and the answer is a smaller vehicle and a shuttle, planned and priced at survey rather than discovered on the morning.

Yes, and Kent chains are long enough that it comes up constantly. Goods are inventoried as they are loaded, held, and redelivered when you have keys — so you move once rather than camping in a half-unpacked house.

Four countries: France, Spain, Italy and Portugal, route-paired from Kent. Being in the county that faces Europe genuinely helps with the driving; the customs paperwork is still what decides the timetable, and it has a longer lead time than the packing.

Goods-in-transit and public liability cover are both in place and the limits are stated on your quote rather than buried. There is a standard per-item limit; if you own something worth more, say so at survey so the right cover is arranged before the day.

Our own crew in our own vehicles. Work is not sold on to whoever is free that morning. Where a job genuinely needs a specialist — a piano, a safe — that is on the quote with the reason.

Yes, and for a flat or a smaller house it works well. For a full period house, or anywhere with awkward access, we would rather come and stand in it.

Note it on the paperwork at delivery while the crew is there and confirm it in writing. The claims process and the reporting window are in the booking terms. Keep the packaging until a claim is assessed.

In a sound chest of drawers, usually. In a wardrobe, no — we bring wardrobe cartons so things travel hanging. Anything going into storage is better boxed properly.

Anything flammable, explosive or corrosive; gas bottles, paint, solvents, fuel; perishables; plants and anything living; firearms. Pets travel with you. Pianos, safes and fine art beyond ordinary crating go to specialists.

No. Clearance means disposing of waste, which needs a carrier licence we do not hold. We move and we store; for a clearance you want a licensed clearance firm.